If you operate a restaurant that specializes in delivering food, like pizza, to people in your area, you might always be looking for ways to bring in new customers. This is obviously an important part of making your business grow, but another thing that you may want to focus on is encouraging customers to call back time and time again. Luckily, following these tips can help.
1. Be Honest About Delivery Times
When your restaurant is busy and a hungry customer calls to place an order, it can be easy to want to tell the customer that the food will be there quickly. However, if it takes a lot longer for the food to arrive than you originally stated, the customer might be upset and might not call back in the future. It can be better to be honest about delivery times so that customers know what to expect. Additionally, doing what you can to speed up delivery times when possible is sure to be noticed and appreciated by your customers, such as hiring a few extra delivery drivers.
2. Make Sure Food is Piping Hot
Even though it might not be realistic for customers to expect food to be as hot when it's delivered as it would be if they chose to dine in your restaurant, customers often aren't going to be happy if food is cold when it arrives. Therefore, it is important to do what you can to ensure that food is delivered piping hot, such as by making fewer deliveries in one trip and investing in good pizza delivery bags and insulated pouches to keep food hot on the ride.
3. Offer Coupons
Putting coupons in your advertisements can be a great idea, but you may want to think about giving customers special coupons to encourage them to call and place an order again soon. For example, stashing coupons in the bag or attaching them to the pizza box can be a good way to make customers happy and encourage them to call back for future orders. You can even consider offering some sort of loyalty program, such as offering a free pizza after a customer had purchased a certain number of pizzas.
As you can see, if you want to do what you can to encourage customers to call your delivery restaurant time and time again, there are ways of doing so. If you follow these tips, you can help encourage repeat customers, which is sure to be a good thing for your business. For more information, contact companies like A + Bags LLC.